Frequently asked questions
What to expect, what to bring and how to book a physiotherapy appointment.
What happens at my first physiotherapy consultation?
Your practitioner will discuss your symptoms, medical history and goals, then carry out relevant movement and strength assessments. Where appropriate, the appointment also includes treatment, advice and an exercise plan.
What should I bring?
Please bring any relevant GP or consultant letters and imaging reports. Wear comfortable clothing that allows you to move and the affected area to be assessed.
Do I need a GP referral?
Many private physiotherapy appointments can be self-booked. If using health insurance, check your insurer’s rules and authorisation requirements before booking.
Do you accept private medical insurance?
We accept BUPA, AXA Health, CIGNA, WPA and AVIVA. We invoice these insurers directly. Vitality clients pay for their appointment and claim back. Please provide your membership number and authorisation code before treatment begins, and check your policy for applicable excesses.
Where is the clinic?
We are at 4 Beech Industrial Centre, Porters Wood, St Albans AL3 6PQ, subject to confirmation before the website is launched.
How do I book?
Select Book now to open the secure Cliniko booking system, choose the appropriate service and available time.
I accept private medical insurance clients with BUPA, AXA Health, CIGNA, WPA, AVIVA
Bupa
AXA Health
Cigna
WPA
AvivaWe invoice directly to your insurance company except for Vitality, where you will need to pay the fee and claim back. Please give us your membership number and authorisation code before treatment begins.
Please check your policy, any excess and treatment authorisation before booking. Ask us about insurance.
Ready to make a start?
Book an assessment to discuss your symptoms and treatment options.